How long will it take for my shipment to be delivered?

For motorcycles and ATVs it will take about 1-3 working days for the truck to pick up your shipment within most major metropolitan areas and 1-5 business days in most other areas, and delivery takes place approximately 5-10 business later. It is possible to request specific service days and/or expedited services depending on your area. View our VIP Services and ask your customer service representative for more details.

JC Motors strives to provide the most expedient, safe and affordable methods of enclosed motorcycle transport available. We provide realistic time estimates for your shipment as part of our "No surprises" customer service policy. Over 1100 trucks helps us provide the fastest delivery possible for you. Our history reports us at 94% on time and many trucks actually arrive early, but understand that we cannot guarantee a specific time or date due to traffic, weather, schedule changes and other uncontrollable events.

Canadian Motorcycle and ATV shipments: Approximate pick up time is 1-10 business days, approximate delivery is 10-15 business days later.

Other Powersports vehicles: Snowmobiles, Jet Skis, Trikes, Choppers, Sandrails, Golf Carts, Watercraft, Boats are shipped on specialized carriers and require approximately 1-7 business days for pick up and approximately 3-10 business days for delivery once loaded.

What does it mean when you require that "the pick up or delivery addresses must be tractor/trailer accessible"?
Your shipment will be transported in an 18-wheeled truck in most cases. This is a tractor-truck with a 53-foot trailer attached, just like the ones you see everyday on the freeway. The total length of the truck from front to rear is approximately 80 feet, and the height is approximately 13 feet. Your streets must be large enough to accommodate a truck of this size, and the truck must be able to drive to the address or location from public streets. Dead end streets and cul-de-sacs are considered "tractor/trailer" accessible as long as there is room to turn around at the end, or the street is wide enough to back down.

Some remote areas do not have roads wide enough for the trucks to navigate and/or include routes not normally used by trucks of this nature. Keep in mind that low hanging tree branches or wires should also be considered when determining if your location is tractor/trailer accessible. We want your shipment to go smoothly, so please provide an accessible location for the drivers.

My location is not tractor/trailer accessible, can I just tell the driver to meet me down the street when they call?
Sorry, you will need to provide  tractor/trailer accessible addresses when the order is placed.If the location is not tractor-trailer accessible, it may still be possible to access with a smaller, truck, but additional fees will be incurred. Your sales representative can give you a specific quote for small truck fees but they usually range from $200-$400.

Does someone need to be present when the drivers arrive?
Yes, someone must be available to review and sign the driver's paperwork at the address provided.

Can I leave my vehicle in the driveway and sign the paperwork later?
Sorry, for the security of your shipment, the driver must be met by a "live" person. If the driver shows up after confirming their arrival by phone, and no one is present, "attempt fees" will apply. Attempt fees are $95.00 in addition to the base ATV and motorcycle moving rate, and $250 in addition to the base rate for most other powersports vehicles.

Do the drivers call before they come out?
Yes,  the drivers will call the contact persons 3-24 hours prior to their arrival. They will specify a time frame, usually about 5 hours, for their arrival.

My schedule is very busy and I may not be available to wait for a driver, can they call me from the road just before they arrive?
The original pre-call (3-24 hours in advance) is provided with every shipment If you are not available at the address given, we suggest you choose an alternative pick up or delivery location where someone will be present during those hours.

During the original pre-call you can request a 2nd pre-call from the driver, but understand that JC Motors cannot guarantee that the driver will be able to accommodate that request.

If the drivers show up and no one is available, can they wait?
Drivers may be able to wait if they are properly notified. Driver wait time is $120 per hour.

Can I pick a specific time and day for my shipment to be picked up and delivered?
When the drivers call they will specify a day for delivery.The drivers can only estimate a time frame for their arrival, which is usually a five hours.

Requesting a date of your choice for delivery is possible depending on your area. Extra fees may apply for special day and/or time arrivals. See our VIP Program and consult your sales representative for more details.

Can the drivers pick up or deliver on the weekends or after I get off work?
Normal pick up and delivery service is available Monday through Friday from 8:00 AM to 5:00 PM. Choosing service on a weekend is possible depending on your area but extra fees will apply.Consult your sales representative for more details.

Can the drivers handle the money exchange for me since I am buying/selling this vehicle?
The drivers do not handle money transfers. This may be accomplished safely through Paypal or we recommend you check with www.escrow.com for help with this service.

This is my first purchase online? How can I be sure that the other party is honest?
Of course nothing can be perfect, but our history of motorcycle transport has proven that online transactions are very safe. Conducting yourself professionally throughout the transaction, using a secure method of payment transfer such as Paypal or Escrow.com and using an approved interstate carrier to transport your cycle, is the most important thing to remember.

Can I give the keys and title to the driver along with the vehicle?
Sorry. The drivers cannot take responsibility for loose items such as these. We suggest a quicker, safer method such as FedEx.

Can I send my helmet and jacket with the bike?
Safe delivery of your vehicle and personal items is our top priority, therefore you should send any additonal items via FedEx .

Can I pay the driver for the transportation fees when they arrive?
The drivers do not handle currency, you will need to pay JC Motors when the order is placed. We accept all credit cards or you may mail payment prior to booking.

What do I need to do to prepare the vehicle for transport?
Select your vehicle type
:
Motorcycle and ATVs
Snowmobile and Jet Skis
Trikes and Choppers
Sandrails and Golf Carts
Watercraft with Double trailers
Boats

Do you offer dealer or multiple shipment discounts?
If you ship 2 or more vehicles at once, or one vehicle round trip, you are eligible for a discounted motorcycle moving rate. Your ATV moving rate is elegible for this discount as well. Ask your sales representative for details.

Please call us at (800) 730-3151 if you have other questions.